Terms of Service

1. General Information

RAY FASHION STORE offers fashion jewellery and related products through its website and customer communication channels.

We may update these terms from time to time. The latest version will be published on our website, with the updated revision date.

2. Product Information and Appearance

We make reasonable efforts to display products and describe their features accurately. However, actual product colours, finishes, dimensions, and appearance may vary slightly due to lighting, photography, screen settings, manufacturing variations, or other factors.

Please review product descriptions, images, available options, and other information before confirming your order.

3. Prices and Product Availability

Prices, product availability, and product details may change without prior notice, subject to applicable law and any order already confirmed.

If an item becomes unavailable or an error is identified before order confirmation, we will communicate the issue and discuss the available options with you.

4. Orders and Confirmation

Submitting an order enquiry or communicating a product selection does not, by itself, guarantee acceptance or availability.

An order is confirmed when RAY FASHION STORE has reviewed and accepted the order details and communicated confirmation to you. The confirmed order details, applicable charges, and estimated shipping timeline will be shared before finalization.

Please verify product selections, quantities, delivery address, and contact details before confirming your order.

5. Payment

The applicable order amount and available payment arrangements will be communicated during order confirmation. Customers are responsible for providing accurate payment information and completing any agreed payment steps.

An order may remain unconfirmed until the required payment or other agreed confirmation steps have been completed.

6. Shipping and Delivery

Shipping charges, estimated dispatch and delivery timelines, and relevant delivery details will be communicated for each order before confirmation.

Delivery estimates may be affected by courier operations, location, public holidays, weather, or other circumstances. Please refer to our Shipping Policy for additional information.

7. Returns and Refunds

Return requests must be initiated within 15 calendar days from the date the customer receives the order. All products are subject to the applicable condition requirements and inspection before a return or refund is approved.

Return shipping is generally the customer's responsibility. Approved refunds will be issued to the original payment method where available, or by another method mutually agreed with the customer.

Please read our Refund & Return Policy for the complete eligibility requirements and process.

8. Acceptable Use

You agree not to misuse our website, attempt unauthorized access, interfere with its operation, submit fraudulent orders, or use our services for unlawful purposes.

We may take reasonable steps to protect our website, customers, and business from misuse or unauthorized activity.

9. Intellectual Property

Website content, including branding, logos, photographs, product descriptions, graphics, and other materials, may be owned by RAY FASHION STORE or used with permission.

You may not reproduce, distribute, modify, or commercially use such content without the relevant permission, except where permitted by applicable law.

10. Third-Party Services

Our website or customer communications may rely on third-party services, including communication platforms, hosting providers, payment services, and courier partners. Their services may be subject to separate terms and policies.

We are not responsible for independent third-party services beyond the responsibilities imposed on us by applicable law.

11. Limitation of Liability

To the extent permitted by applicable law, RAY FASHION STORE will not be responsible for indirect or consequential losses arising from website use, service interruptions, or third-party service disruptions.

Nothing in these terms excludes or restricts liability or consumer rights that cannot legally be excluded or restricted under applicable law.

12. Governing Law

These Terms of Service are governed by the laws of India. Any dispute will be handled by the competent courts or authorities in accordance with applicable law.

13. Contact Us