Refund & Return Policy

1. Return Request Window

You may request a return within 15 calendar days from the date you receive your order.

To initiate a return, contact us within this period using the contact details provided below. Requests submitted after this period may not be accepted.

2. Return Eligibility

All products are subject to eligibility checks, condition requirements, and inspection before a return or refund is approved.

To be considered for a return, a product should generally:

• Be unused and unworn.
• Be in its original condition, without damage, alteration, or signs of use.
• Include the original packaging, tags, accessories, or other items supplied with the product, where applicable.
• Be accompanied by the order reference or other proof of purchase.

Submitting a return request does not automatically guarantee approval. Each request will be reviewed based on the product's condition and the circumstances of the request.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, contact us as soon as possible after delivery. Please provide your order reference and clear photographs or videos showing the issue.

We will review the information and communicate the next steps.

4. How to Request a Return

1. Contact us within 15 calendar days of receiving your order.
2. Share your order reference, the product details, and the reason for the return.
3. Wait for our instructions and return approval before shipping the product.
4. Pack the product securely and send it using the agreed return instructions.

Please do not send products back without contacting us first.

5. Return Shipping Charges

Customers generally bear the cost of return shipping. The applicable return shipping arrangements and charges will be communicated before the product is sent back.

Where a product is damaged, defective, or incorrectly supplied, we will assess the circumstances and communicate the appropriate resolution.

6. Refund Processing

Once the returned product is received and inspected, we will inform you whether your refund has been approved.

Approved refunds will be issued to the original payment method, where available. If that method is unavailable or cannot be used, we will agree on an alternative refund method with you.

The time taken for the refund to appear in your account may depend on your bank, payment provider, or financial institution. We will communicate the applicable processing details after approval.

7. Order Cancellations

Contact us as soon as possible if you wish to cancel an order. Cancellation may not be possible once the order has been processed or dispatched. We will confirm whether cancellation is available and explain any applicable refund arrangements.

8. Contact Us