Shipping Policy

1. Order Confirmation

An order is considered confirmed only after RAY FASHION STORE has reviewed and accepted the order details and communicated confirmation to the customer.

We will confirm the product details, final order amount, shipping charges, and estimated delivery timeline before finalizing the order.

2. Processing and Dispatch Timeline

The estimated dispatch and delivery timeline will be confirmed individually for each order.

Timelines may vary depending on product availability, order details, destination, courier service, public holidays, and other operational circumstances.

Any estimated timeline shared with you is an estimate rather than a guaranteed delivery date, unless explicitly confirmed otherwise.

3. Shipping Locations and Charges

We aim to serve customers across India, subject to courier availability and serviceability at the delivery address.

Shipping charges, where applicable, will be communicated before the order is confirmed. Any applicable delivery restrictions will also be communicated to the customer.

4. Delivery Address and Contact Details

Customers are responsible for providing a complete and accurate delivery address, postal code, and reachable mobile number.

Incorrect or incomplete details may result in delivery delays, failed delivery attempts, or additional shipping arrangements. Please contact us promptly if you need to correct your delivery details; changes may not be possible after dispatch.

5. Tracking and Delivery Updates

Where tracking is available, we will share the tracking details or relevant delivery updates with you.

Delivery is handled by the applicable courier or shipping partner. Once dispatched, delivery timing may depend on the carrier's operations and circumstances outside our control.

6. Delays and Delivery Issues

Unexpected delays may occur because of weather, logistics disruptions, public holidays, service interruptions, or other circumstances.

If your order appears delayed, has not arrived within the communicated estimate, or arrives with visible damage, please contact us with your order reference and relevant details so we can assist.

Please report missing items or apparent transit damage as soon as reasonably possible after delivery.

7. Contact Us