Privacy Policy

1. Information We Collect

Depending on how you interact with our website and store, we may collect:

• Contact information: name, mobile number, email address, and other details you provide.
• Order information: products purchased, order reference, delivery address, and order-related communications.
• Customer communications: messages, questions, feedback, and information you provide when contacting us.
• Technical information: device, browser, website usage, and related information where collected through website technologies or service providers.

We only request information that is reasonably necessary for the relevant purpose.

2. How We Use Your Information

We may use your information to:

• Confirm, process, and manage orders.
• Arrange shipping and communicate delivery updates.
• Respond to questions, returns, refunds, and customer support requests.
• Maintain, operate, and improve our website and services.
• Protect against fraud, misuse, unauthorized activity, and security incidents.
• Meet applicable legal, regulatory, and accounting obligations.

3. Sharing of Information

We may share relevant information with service providers where necessary to operate our business, including:

• Courier and shipping partners for delivery.
• Website hosting, database, image storage, and technical service providers.
• Payment service providers where applicable to a transaction.
• Government authorities or other parties where disclosure is required or permitted by applicable law.

We do not sell personal information as a standalone commercial product. Service providers may process information according to their own terms, privacy policies, and applicable obligations.

4. WhatsApp and Other Communication Channels

If you contact us or place an order through WhatsApp, Instagram, phone, or another third-party platform, the information you share may also be processed by that platform under its own privacy policy and terms.

Please avoid sending unnecessary sensitive personal information through these channels.

5. Cookies and Website Technologies

Our website or its service providers may use cookies or similar technologies to support essential functionality, security, analytics, or performance, depending on the features enabled on the website.

You can manage cookies through your browser settings where supported. Disabling certain cookies may affect some website functionality.

6. Data Security and Retention

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure.

We retain information for as long as reasonably necessary for order management, customer support, business records, dispute resolution, and legal compliance. Retention periods may vary depending on the type of information and applicable requirements.

No method of electronic storage or transmission can be guaranteed to be completely secure.

7. Your Choices and Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, or raise a concern about how it is handled.

We may need to retain certain information to fulfill legal obligations, maintain necessary records, or resolve disputes.

To make a privacy-related request, contact us using the details below.

8. Third-Party Services and Links

Our website or communications may include links to third-party services. We are not responsible for the privacy practices of independent third parties. Please review their policies before sharing information with them.

9. Children's Privacy

Our website and services are not intentionally designed to collect personal information from children without appropriate authorization where required by law. If you believe a child has provided personal information inappropriately, please contact us.

10. Changes to This Policy

We may update this Privacy Policy when our practices, services, or legal requirements change. The revised version will be published on our website with an updated revision date.

11. Contact Us